eNameCo
makes it easier than ever to renew your currently-registered
domain names.
To Renew your domains:
1. Login to your account2. Click "Renew Domains"
3. Choose the domains you would like to renew and follow the directions.
Help Topics |
Q. How do I renew my domains?
A: Login
to your account using the form above. Click "Renew Domains." Choose
the domains you would like to renew and follow the directions.
Q. What happens
if I don't renew my domains?
A: There are several steps after your domain expires to safeguard
you from losing any domains you want to keep.
- 60-days* before your domain(s) expire eNameCo will send notices reminding you to renew them. The exact expiration date can be seen in your account.
- If the domain expires it may still be maintained in the registration database for a 5-day* grace period where it can be renewed at the normal renewal price. During this time all services such as hosting or email will not be active.
- After the grace period it will be deactivated and placed into a 30-day* Redemption Period (Note - Some domains may not make it to the redemption period if they are purchased by a third party. Be sure to renew your domains before they enter redemption status.)
- Once the Redemption Period has elapsed the domain may be registered by another party.
* - Number of days stated in the domain expiration/redemption explanation are approximate.
Q. My
domain is in "Redemption." What does that
mean?
A: (see renewal process above) Once a domain goes into the redemption
period it can be obtained by other parties. You may still be able to redeem
the domain for up to 30-days by request by filling out this form (there is
a link to the form below). The fee for reactivating a domain in the Redemption
Period is $99.95 + the normal renewal fee. At the end of the Redemption Period
the domain(s) will go into a 5-day delete cycle at the end of which they will
become available for anyone to register.
» Make a request to reactivate domain(s) in the Redemption Period.
Q. What if
I don't want to receive any more notices?
A: If you don't want to get any more notices regarding certain domains
you can remove them from the reminder list. However, as long as you have at
least one domain that is set to expire within 60 days you will receive the
weekly report. In your latest e-mail notice check the domains you don't want
to receive reminders about and click "cancel reminders." Those domains
will no longer be included in any further reports except for one final deactivation
notice on the day of expiration.
Q. What
does DomainSync do?
A: DomainSync is a new service that allows you to synchronize the
expiration date of all your .com and .net domains making it easier to renew
them all at once. For more information and pricing on DomainSync click
here.
Q. There
are errors in my account info. What do I do?
A: Click the "Update Account Info" button. Login to your
account. Update any incorrect fields in your account information and click "update." Note:
If you are still getting more than one consolidated notice even though the
account IDs are the same it may be because your account information is different.
By making the account information the same you will get one notice.
Q.
What does "auto renew" mean. How do I
change it?
A: As a security precaution
all new registrations are set to auto-renew unless
otherwise specified by the customer. This prevents
domain names from accidentally expiring and you from
losing control of your web site, e-mail services that
you may have with that domain. The first auto-renew
attempt is billed 20 days before the date of expiration.
If it does not go through the second attempt is billed
15 days before expiration. The auto renews are billed
on the same credit card you used to register the domain.
If you want the name to auto-renew, but the credit card information is no longer valid, login to your account and click "update credit card info."
If you want your name to auto-renew, but the auto renew is turned off, login to your account, select the domain(s) you want to modify. Click the "enable/disable auto-renewal." Click "update preferences."
Q.
My auto renew failed. What do I do?
A: Most likely your auto-renewal
failed because the credit card information is no longer
valid. To resolve this problem you will need to update
your credit card information. You may need to manually
renew your domain if it is less than 15-days before expiration.
Q.
My credit card is invalid. How do I update it?
A: Login to your account and
click the "update credit card information" link.
Q. I am still
getting multiple renewal notices for the same account
ID
A: This is probably because the
name and contact information is different for each domain.
To consolidate all of your domains into one notice be sure
that your contact information is consistent for each domain.
Login to your account, click "update account information." Update
the information to make it consistent with other notices
you have gotten.
